Privacy Policy

Catering Supplies  is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you place an order, request a catalogue, or provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may provide this information by post, text message or email. If you would rather not receive this information please send an e-mail stating your preferences.

2. Our use of Cookies and other information gathering technologies

What are cookies?

Cookies are small text files which are placed on your computer when you visit a website.
    First party cookies are set by the site you have chosen to visit.
    Third party cookies are set by sites external to the one you are visiting.
    Session cookies expire when you close your browser.
    Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them.
    Web beacons are small pixels that are used alongside cookies to monitor site activity.
    We also have enabled tracking pixel no enable us to monitor open rates on emails etc 

Why should I be concerned?
The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user's email address for example.

Catering Supplies recommends that you accept cookies from our site, as you will not be able to use our online shopping service without them, or would prevent Catering Supplies  from making future improvements to services based on tracked visitor behaviour.

However, if you wish to disable our cookies it can be achieved via your browser settings or via www.networkadvertising.org/choices. To find out more about managing cookies visit http://www.aboutcookies.org.

What cookies does Catering Supplies use?
Catering Supplies uses first party cookies to:
    provide a shopping service such as logging in to your account, remembering the contents of your basket and remembering your details whilst going through checkout.
    track visitor numbers, paths and sales to ensure that we can supply a fast and efficient shopping service.

Catering Supplies  uses third party session and persistent cookies to:
    track sales where the visitor was referred from external sites.
    track video views.
    provide remarketing support.

Catering Supplies work with third party suppliers such as Adroll and Google Inc who may set cookies on our website. This allows Catering Supplies to use remarketing techniques to help target our marketing and advertising campaigns more effectively by providing internet based advertisements that are personalised to your interests.

Catering Supplies uses web beacons to:
    track website traffic.
    gather statistics on the use of the website.

3. How we protect your information
The Internet is not a secure medium. However we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request information or leave feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

4. Updating your details
If any of the information that you have provided to Catering Supplies  changes (for example if you change your e-mail address, name or payment details or if you wish to cancel your registration) please let us know.

5. Your consent
By submitting your information you give your consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of this website will signify that you agree to any such changes. Because the Internet infrastructure is global, the information you provide may be transferred outside the European Union. However, we will continue to abide by and apply the data protection and data security laws and principles as set out by the European Union.

6.  Phone Calls
Calls are recorded for quality monitoring and training purposes